Wednesday, April 2, 2008

... and the horse you rode in on!

Look people,

When you've ordered parts from a company, and the parts had to be ordered in because they're a non-stock item, a special order, or are backordered, remember the following piece of advice:

CALLING ME EVERY FUCKING HALF HOUR WILL NOT GET YOUR PARTS TO YOU ANY QUICKER!!!

Got it? Good. Now here's another little tidbit of advice:

I AM NOT THE COURIER OR TRUCKING COMPANY! I'M NOT THE ONE DRIVING THE TRUCK! I CAN'T TELL YOU WHEN THE FUCKING PARTS WILL SHOW UP! AND NO, I WILL NOT PHONE THE COURIER TO FIND OUT WHEN THE FUCKING PARTS WILL BE DELIVERED! THEY'LL GET HERE WHEN THEY FUCKING GET HERE, AND I WILL CALL YOU WHEN THEY'RE READY FOR PICKUP! REFER TO THE PREVIOUS BIT OF ADVICE BEFORE PHONING ME TO WHINE ABOUT YOUR $2 PART.
Most of our customers are absolutely great and I love dealing with them. But there's that 1% that are just knobs. It's that 1% at whom this little missive is directed.

Don't get me wrong, I love my job. However dealing with people who can't fathom that some things are out of my hands and blame me for anything that's gone wrong REALLY PISSES ME OFF. (And before anyone says "Oh, they're not mad at you per se, they're just mad", I say Bullshit. Some of them had the gall to say I personally dropped the ball, which was only true in one instance. And I made up for that.)

Another thing that bugs me? When our in-town customers phone their couriers to tell them to pick up at our place BEFORE PHONING US TO SEE WHETHER OR NOT WE HAVE THE ITEM(S) IN STOCK. Then bitch because they're out $15 for the courier's RUSH service when we DON'T have something in stock. You get what you fucking deserve.

In case you haven't noticed, I've had a lousy day at work. It seems that every member of that 1% phoned us today.

Suffice it to say, my bottle of Gulden Draak is tasting pretty good right now.